USER GUIDE
Managing Your E-mail Resources
Like all other services in Control Panel, the e-mail service is a collection of resources, each having its own function. These resources serve as bricks to build any kind of e-mail system. You can construct it from the following four resources:
Your Current E-Mail Resources
To open your mail settings page, select Mail Info in the user menu:
In the page that appears, select the domain from the drop-down box and click the Go button :
The window that opens is the mail information for the selected domain :
The Object section that appears lists the resources that constitute your mail service. On the right of each resource, there is an icon showing its type. Click the icon to view or change resource properties.
Adding New E-Mail Resources
To add a new resource, click Add New Mail Resource at the bottom of the list. A new form appears:
Four types of resources are available in the drop-down box:
If you select Mailbox , the following form will appear :
You don't pay for it. It doesn't mean you can't use it. However, you can neither delete this mailbox nor change its quota! The postmaster mailbox quota is unchangeable . To forward postmaster email to one or more other addresses, create a forwarding object with exactly the
same name as the postmaster mailbox.
Forwards
If you select Mail Forward from the drop-down box above, the following form will appear:
If you select Mail Alias from the drop-down box above, the following form will appear:
You can create and manage multiple mailing lists from one account.
*The Mailing Lists feature is implemented through EZMLM/IDX MAILING LIST MANAGER ( www.ezmlm.org ). This tool lets you to:
To create a mailing list, choose Mailing List from the drop-down box above, and the following form will appear:
Configuring E-Mail Resources
To view or change settings for a resource, click the icon on its right. The list of settings appears in the Properties box. It is different for each resource type.
Mailbox
To change settings for an existing mailbox, click the respective parameters:
Forwarding rules do not have parameters to change:
Like forwarding rules, aliases do not have parameters to change:
To configure your Mail List Settings, click the Edit icon next to the Mailing List name in the Properties section of the mail resource The form with a list of options will appear.
Now let's take a closer look at some of the options.
Enter the e-mail address to which mail list subscribers can report their problems or error messages. Since EZMLM can take care of virtually all request without human intervention, the list owner may read mail only infrequently.
By default, all messages sent to a list are kept archived. This way, subscribers can later retrieve messages from the archive. For instance, subscribers haven't been following the list for a while, or they just want to see the discussion of a specific question. Check Not Archived to disable archiving the messages sent to the list. The archive is also used to create digests .
You can prohibit the overall access to the archive and authorize only moderators to get at it.
Here you can restrict the access to the mailing list archive by allowing only subscribers retrieve the archive. Non-subscribers' requests will be rejected.
Check the Digest box to set up the mailing list with a digest function. The digest is a special kind of mailing list extension. Instead of sending separate messages, it sends out a collection of messages ordered by digest subscribers collections of messages. Digest is sent out when a predetermined time or traffic limit has been reached. Receiving digest is very convenient for users who want to follow a list, but not to participate in the discussion. Digests contain each message as it was sent out by the list. No editorials, no missing messages. If the list owner has chosen to restrict posts and archive access to subscribers, digest subscribers are automatically given the same privilege.
Check" No prefix " to prohibit adding prefix to the subject line of each message that does not already contain it.
Usually an applicant for subscription is sent a confirmation request. To confirm it, one should just reply to the message. When it is done, recipient's address is added to the database and he becomes a subscriber. This verification mechanism tests if the person at the subscription address really wants to be a subscriber. You can always include or exclude confirmation from the subscription procedure.
Mailing lists may use subscription moderation. Subscription to these lists is identical to the process described above , except that after confirmation the request is passed on to the list moderator(s). One becomes a subscriber only after his request has been approved by a moderator.
In special cases, the list owner may set up the list to be message moderated. On a message moderated list, messages, instead of going directly to the list, are sent to one or more moderators. They can accept or reject, but not modify the message. If the message is accepted, it is sent to the list unmodified. If it is rejected, it is e-mailed back to the sender, optionally with an explanation from the moderator. On moderated lists it may take a little longer for the message to reach all the subscribers, since it has to be read and approved by at least one moderator before being sent out to the subscribers.
Here you can disable posting by subscribers to the mailing list, so they will only receive messages posted by moderators. This is usually chosen to send announcement or notifications where the interaction between recipients is not intended.
A remote administrator is an address with the rights to do certain administrative tasks remotely by E-mail. Depending on how the list is configured, remote administrators may have the right/ability to list subscribers, search for subscriber addresses by name, add and remove subscriber addresses and/or edit the texts that are sent in reply to list commands.
Mailing list users are not allowed to list the addresses of all subscribers. Still, you can allow remote administrator to get it. The subscription log stores entries for each modification made to the subscriber database. Remote administrators can list this log or search it for specific entries. For example, listing this file allows the remote administrator to see recent additions and removals.
You can set up your mailing list to allow posts from subscribers only. In this case posts received from non-subscribers will be rejected and sent back.
Trailer is extra information (e.g. on how to unsubscribe from the list, or where the list html archive is kept) added to each message.
You can configure your mailing list to be accessible from the 'web'. However, it requires additional configuration of your system (mail and web servers mainly).
If you enable this function, users will be required to request to the remote administrator in order to retrieve mail list archives. Otherwise, archive will be accessible only to the remote administrator.
Adding/Removing Subscribers to your Mail List
Click the Edit icon in the Subscribers field. The following form will appear:
Mail domain - click it to get back to the Mail Info page.
Mail List indicates which Mail List subscribers are added to.
Subscription address - the e-mail address that Internet users must write to in order to be added to the mail list.
Subscription address - the e-mail address that the Internet users must write to in order to be removed from the mail list.
E-mail address - lists all active subscribers of your Mail List.
Action - remove any of your subscribers from the Mail List.
Remove all subscribers - click the Trash icon to delete all mail list subscribers at once.
Add Subscribers - add subscribers one by one. Click the Add button to confirm your query.
Batch Subscribers Creation - add several subscribers at once. Separate e-mail addresses by pressing the "Enter" key.
To send a message to a mailing list, follow these steps:
Autoresponder is an attribute of a mailbox. Whenever a message arrives in a mailbox, the system immediately sends a uniform response back to the sender. Use this form to compose an autoresponse:
Like all other services in Control Panel, the e-mail service is a collection of resources, each having its own function. These resources serve as bricks to build any kind of e-mail system. You can construct it from the following four resources:
- Mailboxes to send and receive mail from your account.
- Forwards to forward mail from your local mailbox to any other e-mail address(es).
- Aliases to create alternative addresses for your existing mailboxes.
- Lists to send mail to multiple users.
Your Current E-Mail Resources
To open your mail settings page, select Mail Info in the user menu:
In the page that appears, select the domain from the drop-down box and click the Go button :
The window that opens is the mail information for the selected domain :
The Object section that appears lists the resources that constitute your mail service. On the right of each resource, there is an icon showing its type. Click the icon to view or change resource properties.
Adding New E-Mail Resources
To add a new resource, click Add New Mail Resource at the bottom of the list. A new form appears:
Four types of resources are available in the drop-down box:
- mailboxes ;
- mail forwarding rules ;
- mail aliases ;
- mailing lists .
If you select Mailbox , the following form will appear :
- E-mail address : enter the name of the mailbox that you would like to create.
- Password : set a password for this mailbox.
- Comment : enter a comment that will help you identify this address among other mail resources.
You don't pay for it. It doesn't mean you can't use it. However, you can neither delete this mailbox nor change its quota! The postmaster mailbox quota is unchangeable . To forward postmaster email to one or more other addresses, create a forwarding object with exactly the
same name as the postmaster mailbox.
Forwards
If you select Mail Forward from the drop-down box above, the following form will appear:
- Local e-mail address : enter the address that your mail will be forwarded from .
- Remote e-mail address : enter the address that your mail will be forwarded to. This can also be your local address, in which case you must write it in full.
-
Comment :
add a comment that will help you identify this forwarding rule among other mail resources.
To add more destination addresses for this forward, click the Edit icon in the Remote field in the Mail Forward Properties section .
If you select Mail Alias from the drop-down box above, the following form will appear:
- Alias Local Name : enter the alias name you would like to create
- To Mbox : select the local mailbox for which you would like to create the alias.
- Comment : add a comment that will help you identify this alias among other mail resources.
You can create and manage multiple mailing lists from one account.
*The Mailing Lists feature is implemented through EZMLM/IDX MAILING LIST MANAGER ( www.ezmlm.org ). This tool lets you to:
- distribute messages ,
- handle subscriber addresses ,
- archive messages ,
- retrieve multi-message threaded archives,
- set digests,
- administrate from a remote computer,
- moderate messages and subscription,
- restrict user privileges,
- trail messages,
- prefix subjects,
- store subscriber names
To create a mailing list, choose Mailing List from the drop-down box above, and the following form will appear:
- E-mail address : This is the e-mail address from which mail will be forwarded to subscribers. Important : you can only enter a new e-mail address. If you need to use an existing address, first delete the resource that uses it.
- Comment : add a comment that will help you identify this address among other mail resources.
Configuring E-Mail Resources
To view or change settings for a resource, click the icon on its right. The list of settings appears in the Properties box. It is different for each resource type.
Mailbox
To change settings for an existing mailbox, click the respective parameters:
- Quota : change the quota for this specific mailbox. Mailbox quota is not related to the site disk space quota. To change your mail quota, enter its new size in megabytes. From that moment on you will be charged for the difference between this new amount and the default free amount. This charge will automatically be added to the recurrent fee at the beginning of each billing period.
-
Catch All :
designate the mailbox to receive messages sent to nonexistent e-mail addresses in this account. For example, somebody sends a message to
support@yourdomain.com ,
which is not a valid e-mail address in your account. By default, this message will bounce back to the sender with an error notification. To have this message land into one of your mailboxes, for example
webmaster@yourdomain.com ,
you should mark this account as
Catch All .
Each account can have only one
Catch All
mailbox. If you switch it ON for one mailbox, it will go OFF for the old
Catch All
mailbox .
- Password : click the icon to change the mailbox password. After you have changed the password, the old one becomes invalid. Remember your new password to log in for future sessions.
- Autoresponder : set your mailbox to respond to the sender of incoming mail with a preset message. You need to compose a separate response message for every mailbox. (For details see below )
- WebMail : go to the web e-mail client to send or receive e-mail messages.
- Delete : delete the mailbox. You cannot delete a Catch All mailbox. To delete a Catch All mailbox, first switch Catch All OFF .
- at the bottom of the list. A new form appears: : send your technical administrator a Trouble Ticket to get help with the mailbox.
Forwarding rules do not have parameters to change:
- Local : the local address your mail is forwarded from.
- Remote : any local (the same account) or remote address your mail is forwarded to.
- Description : a comment that will help you identify the forwarding rule among other resources.
- Delete : click the wastebasket icon to delete the forwarding rule.
- at the bottom of the list. A new form appears: : send your technical administrator a Trouble Ticket to get assistance with the forwarding rule.
Like forwarding rules, aliases do not have parameters to change:
- E-mail alias : the alternative address of the mailbox.
- Store to Mbox : the primary (real) address of the mailbox.
- Description : a comment that will help you identify this mail alias among other mail resources.
- Delete : to delete this alias, just click the wastebasket icon.
- at the bottom of the list. A new form appears: : send your technical administrator a Trouble Ticket to get assistance with this alias.
- Mail List : name of the mailing list. Click the Edit icon to configure its settings (for profound information on how to configure your mail list according to your requirements please read documentation at www.ezmlm.org ).
- Description : a comment that will help you identify this mailing list from among others.
- Subscribers : to add/remove subscribers to this mailing list, click the Edit icon. The total number of moderators is displayed in the brackets.
-
Moderators :
the people you appoint responsible for Mailing List management. These are usually e-mail addresses to which users send requests for subscription and messages for approval. There can be several moderators, both for messages and subscription.
- Message moderators allow messages to be sent to the mail list. The message will be passed on to the mailing list subscribers only if a moderator approves it.
-
Subscription moderators
allow people to subscribe to the list. If at least one subscription moderator approves the request, the user address becomes a subscriber.
As a rule of thumb, most lists use the same addresses for all two functions.
The moderation address is kept secret, even from other moderators. To appoint a moderator, click the Edit icon. The total number of moderators is displayed in the brackets.
- Delete : to delete this mailing list, click the Trash icon .
-
at the bottom of the list. A new form appears: :
send your technical administrator a Trouble Ticket to get help with this issue.
To configure your Mail List Settings, click the Edit icon next to the Mailing List name in the Properties section of the mail resource The form with a list of options will appear.
Now let's take a closer look at some of the options.
Enter the e-mail address to which mail list subscribers can report their problems or error messages. Since EZMLM can take care of virtually all request without human intervention, the list owner may read mail only infrequently.
By default, all messages sent to a list are kept archived. This way, subscribers can later retrieve messages from the archive. For instance, subscribers haven't been following the list for a while, or they just want to see the discussion of a specific question. Check Not Archived to disable archiving the messages sent to the list. The archive is also used to create digests .
You can prohibit the overall access to the archive and authorize only moderators to get at it.
Here you can restrict the access to the mailing list archive by allowing only subscribers retrieve the archive. Non-subscribers' requests will be rejected.
Check the Digest box to set up the mailing list with a digest function. The digest is a special kind of mailing list extension. Instead of sending separate messages, it sends out a collection of messages ordered by digest subscribers collections of messages. Digest is sent out when a predetermined time or traffic limit has been reached. Receiving digest is very convenient for users who want to follow a list, but not to participate in the discussion. Digests contain each message as it was sent out by the list. No editorials, no missing messages. If the list owner has chosen to restrict posts and archive access to subscribers, digest subscribers are automatically given the same privilege.
Check" No prefix " to prohibit adding prefix to the subject line of each message that does not already contain it.
Usually an applicant for subscription is sent a confirmation request. To confirm it, one should just reply to the message. When it is done, recipient's address is added to the database and he becomes a subscriber. This verification mechanism tests if the person at the subscription address really wants to be a subscriber. You can always include or exclude confirmation from the subscription procedure.
Mailing lists may use subscription moderation. Subscription to these lists is identical to the process described above , except that after confirmation the request is passed on to the list moderator(s). One becomes a subscriber only after his request has been approved by a moderator.
In special cases, the list owner may set up the list to be message moderated. On a message moderated list, messages, instead of going directly to the list, are sent to one or more moderators. They can accept or reject, but not modify the message. If the message is accepted, it is sent to the list unmodified. If it is rejected, it is e-mailed back to the sender, optionally with an explanation from the moderator. On moderated lists it may take a little longer for the message to reach all the subscribers, since it has to be read and approved by at least one moderator before being sent out to the subscribers.
Here you can disable posting by subscribers to the mailing list, so they will only receive messages posted by moderators. This is usually chosen to send announcement or notifications where the interaction between recipients is not intended.
A remote administrator is an address with the rights to do certain administrative tasks remotely by E-mail. Depending on how the list is configured, remote administrators may have the right/ability to list subscribers, search for subscriber addresses by name, add and remove subscriber addresses and/or edit the texts that are sent in reply to list commands.
Mailing list users are not allowed to list the addresses of all subscribers. Still, you can allow remote administrator to get it. The subscription log stores entries for each modification made to the subscriber database. Remote administrators can list this log or search it for specific entries. For example, listing this file allows the remote administrator to see recent additions and removals.
You can set up your mailing list to allow posts from subscribers only. In this case posts received from non-subscribers will be rejected and sent back.
Trailer is extra information (e.g. on how to unsubscribe from the list, or where the list html archive is kept) added to each message.
You can configure your mailing list to be accessible from the 'web'. However, it requires additional configuration of your system (mail and web servers mainly).
If you enable this function, users will be required to request to the remote administrator in order to retrieve mail list archives. Otherwise, archive will be accessible only to the remote administrator.
Adding/Removing Subscribers to your Mail List
Click the Edit icon in the Subscribers field. The following form will appear:
Mail domain - click it to get back to the Mail Info page.
Mail List indicates which Mail List subscribers are added to.
Subscription address - the e-mail address that Internet users must write to in order to be added to the mail list.
Subscription address - the e-mail address that the Internet users must write to in order to be removed from the mail list.
E-mail address - lists all active subscribers of your Mail List.
Action - remove any of your subscribers from the Mail List.
Remove all subscribers - click the Trash icon to delete all mail list subscribers at once.
Add Subscribers - add subscribers one by one. Click the Add button to confirm your query.
Batch Subscribers Creation - add several subscribers at once. Separate e-mail addresses by pressing the "Enter" key.
To send a message to a mailing list, follow these steps:
1. Launch the web client from any mailbox;Autoresponder
2. Compose the message; and
3. In the To : field enter the mail list e-mail address.
Autoresponder is an attribute of a mailbox. Whenever a message arrives in a mailbox, the system immediately sends a uniform response back to the sender. Use this form to compose an autoresponse:
To send a message to a mailing list, follow these steps: : the optional e-mail address to which copies of response messages will be e-mailed.
Subject : the subject of the response message, e.g. receipt confirmation .
Message : the body of the response message, e.g. Your message was received. Thank you.
