9. Configure Support Center Support Center is the web-based means of providing customer support. To configure your Support Center:

1. Select Plan Creation Wizards in the INFO menu.
2. On the page that appears, select Administrator Plan Wizard.
3. On the next page, enter TechSupport Admin as the name of the plan, check the last two boxes, TroubleTicket Admin and Allow assignment of trouble tickets. Click Submit.
4. Select Signup menu and select Tech Support Admin.
5. Proceed with the wizard to create a Tech Support Admin account.
6. Select Tech Support from the Settings menu. Trouble Ticket form will appear.
7. Enter the properties of your support e-mail account. They are required for the control panel to collect customers' e-mails and convert them into trouble tickets.
8. Click the Save button.

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10. Enter Your Company Info Your company information will show in customer e-mail notifications.

1. Select Company Info in the Look and Feel menu.
2. Enter your corporate details and click Save.
3. Select Misc. Texts in the Look and Feel menu.
4. In the Customer Support Info box, enter the text that will appear in the tooltip area when an action fails with an error (e.g.: "Tech Support was notified").
5. In the Check Information box, enter the address your customers will send checks to.
6. Click Save.

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11. Configure Language, Currency, and Regional Settings The language and the regional settings will affect all your customers' control panels.

1. Select Default language in the Look And Feel menu.
2. On the page that appears, select the language and click Submit. This language can be overridden by individual customers.
3. Select Regional options in the Look And Feel menu.
4. On the page that appears, enter preferred currency symbol (Note: all other regional settings are still under development). These settings can't be overridden by your customers.

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12. Set Your Corporate Logos This step will show you how to add your corporate logos to the control panel interface.

1. Select Corporate Logo in the Look and Feel menu.
2. On the page that appears, enter Banner HTML Code for the banner to show up in the control panels of your customers.
3. Enter the location and sizes of the logos. Click the help [ ? ] icon for details.
4. Click Save.

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13. Set Default Control Panel Design This step will show you how to set the default skin for user control panels.

1. Select Design Settings from the Look and Feel menu.
2. Select the skin from the Choose Design box and click the Modify button. You will be taken to the design configuration page:

 

1. Turn on Users can choose this design to make this design available to your users.
   Note: if none of the designs is enabled, H-Sphere sets Left Menu design as default.
2. Turn on New users will get this design as default to set the default skin your users will get.
   Note: it will override the existing default design.

If you want to select another design to modify, use Choose another design drop-down box and click Modify.

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14. Create a System Plan and Account For Your Corporate Domain This step is required to host your corporate promotion site with your hosting system.

1. Select Plan Creation Wizards in the INFO menu:

Click the Select icon for Unix plan wizard or Windows plan wizard:



 

1. On the fist step of the wizard, set the plan name to System.
2. Check the Include boxes next to the resources you would like to use with your site.
   More on creating and editing plans
3. Make sure to check Service domain.
4. Scroll down to the the Settings section and set Billing Type to Without billing.
5. Click the Next button to go to Step 2.
6. Complete the wizard.
7. Select Plans in the INFO menu.
8. Click Access for the system plan.
9. Make sure only Admin is checked.
10. Select Plans in the INFO menu.
11. Enable the System plan by turning the OFF button to ON.
12. Select the Signup menu.
13. Click Select next to the recently created System plan. System Plan Signup Wizard appears.
14. Create the system account using the wizard:
    • On the H-Sphere signup pages, click the Arrows button it the right down corner of the page. It will continue the signup process.
    • When entering your contact/billing information, your e-mail address should be of a different domain from the one you are about to manage with your CP. Otherwise you won't get any setup info.
    • At the Payment Information page, select Use my contact information as my billing information.
    • When prompted the type of the domain, select Service domain.
    • Enter a username and password for this account. It should be different from any other login in the system
    Your system account is treated as an ordinary end customer account. You'll be charged for all resources used in this account.
    

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15. Create Hosting Plans Now that your control panel is configured, you can create hosting plans.

1. Select Plan Creation Wizards in the INFO menu.
2. On the page that appears, click Select under the plan type you would like to create. The wizard will start.
3. Enter the name of the plan at the top of the page.
4. Select the resources (features) you would like to include in the plan. Make sure to leave Service Domain unchecked.
5. In the last section of the wizard, make sure to enter Credit limit, e.g. 10.
6. Click Next to proceed to the next step.
7. Enter prices and free units for each type of resource. No price equals zero price.
8. Click the Create button at the bottom of the page.
9. Your new plan appears in the list of plans. Turn it on.

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16. Create Billing Periods Each plan can have several billing periods with different price discounts for each. You can't delete billing periods, but you can change their duration. For instance, if you create a billing period for 1 year and you find out you don't need it, you can change it to 3 months. To create a billing period for a plan:

1. Select Plans in the INFO menu.
2. In the list of plans that appears, click the settings link for the selected plan.
3. Scroll the next page down to the Payment Intervals sign.
4. Click the Add icon.
5. Specify the duration of the billing period. For instance, to make it 3 months long, select MONTH and enter 3 in the Size box.
6. Enter discounts. For instance, if you want to cancel any setup fee for this billing period, enter 100 in the Setup Discount field.
7. Click Submit. This will add the billing period to the list.
8. Use the navigation menu to go elsewhere in the control panel.

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Previous Page

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Now your control panel is ready for signing up users. Please read all documentation before using H-Sphere as a production system.